ZWorks Automotive LLC. Policy & Agreement
By accessing ZWorks Automotive LLC., you hereby agree to be bound by terms and conditions and accept all disclaimers and limitations of liability expressed therein. Use of products sold through ZWorks Automotive LLC is at the consumer's own risk. Proper installation and proper use of all products must be followed for optimal safety and performance. ZWorks Automotive LLC does not accept responsibility for improper use, alterations, and installation of any products or services. All products sold and manufactured by ZWorks Automotive LLC. are for off-road use only.
ZWorks Automotive LLC. does not take any responsibility for determining the correct application, application specifics, possible required add-ons, and possible restrictions of the use of our products. ZWorks Automotive LLC is not responsible for 3rd party installation costs in case of warranty repairs, returns, or exchanges. While we do not take any responsibility, we will gladly assist in every way possible to determine the correct products for your desired application.
Services are not returnable or eligible for any refunds or exchanges. Cancelled custom services that have been started will result in a forfeiture of deposit that has been taken at the time of original invoice. Once a product has been used, it's only covered by its warranty and not eligible for return. Full for information regarding product returns, please see our Return Policy section on the website under Help & FAQ. Shipping All orders are automatically insured through the carrier and already included within the total shipping costs. If your package arrives in damaged or unsatisfactory condition, a claim will need to be processed through the shipping company. Please notify us right away and keep the original packaging and boxes. They will be required to submit the claim. A package is only protected by the insured amount through the shipping carrier. Please remember, you are responsible for the way the lights are protected during transit to our facility. We recommend using a separate box for each light and add cardboard for extra protection to the outsides of the box. No part of the headlight should make contact with the box. Please protect your headlights with the appropriately sized boxes and packaging materials. Local shipping centers such as the Fedex / UPS Stores will take care of this for you if you are not confident in your own packaging abilities. If you have any questions, please ask us.
Custom Services Warranty Coverage
Projector Retrofit Craftsmanship Warranty Each projector conversion we offer features a lifetime craftsmanship warranty which covers against any defects directly related to the services performed by ZWorks Automotive LLC . This warranty only covers the original purchaser of the conversion only and will not transfer to future owners. After 30 days, the customer is required to pay for return shipping costs related to warranty repair work; we take care of the warranty related service as well as the return shipping costs. Examples of a defect could be a projector shroud that has dislodged or projector beam that is not rotationally level to a reasonable degree. Since there are inconsistencies and slight variances within all headlight components & mounting points, we cannot guarantee the projectors to be perfectly aligned during certain conversions; however the services required to correct the issue are fully covered under our Craftsmanship Warranty. We have completed thousands of conversions over the years and consider projector retrofits to be a minimal risk service.
While we cannot guarantee that condensation will not occur, we take all the precautions possible to make sure it does not occur. Many times we see headlights that have never been opened have traces of condensation. In some cases this can be a result of not using proper rear headlight caps or even a poor seal from the factory. If condensation occurs within 1 year of the original service date, we ask the customer to ship the lamps back to us so we can reseal them. Any related shipping costs will be charged to the customer. If condensation occurs within 30 days, we will supply a return label, cover the repair, and return the light to the customer in a timely manner. Additional Morimoto butyl rubber sealant is included in all our services at no additional cost to our customers. The opening and resealing of any headlight by anyone other than ZWorks Automotive LLC is not recommended and will void the condensation warranty. There is no condensation warranty on any headlight that has been previously opened prior to the service ZWorks Automotive provides.
LED Accessory Add-On - Warranty & Disclaimer
ZWorks Automotive LLC offers many different types of LED accessories that can be installed inside the headlights during a projector conversion, during a custom paint job, or even as a stand alone option. Heat is the number one enemy of any LED product. OEM LED headlights come prepared with massive cooling fins or electronic fans installed to keep heat to a minimum. Aftermarket products that we supply do not have this type of cooling capacity. Prolonged exposure to heat may cause a LED product such a demon eye, halo, or strip to prematurely fail. While the products we supply are specifically made to be mounted inside headlight assemblies, they are designed to be universal, and some applications may experience more issues than others. Any color changing product carries a much higher risk of failure when compared to a white/amber switchback product. Color changing products such as demon eyes, halos, and strips also rely on a color changing handheld or bluetooth controller. Bluetooth controllers rely on compatibility with constantly changing mobile phones and software updates that can lead to syncing or connectivity issues. If you have any doubt about the use of a color changing product installed inside your headlights; we recommend against installing it. By asking us to supply and install the color changing RGB/RGBW product, you accept the fact that the product will most likely fail at some time in time. In most cases LED driver replacement will remedy the issue of a faulty product that does not produce the proper color for example. LED drivers are mounted outside the headlight assembly which will not require the headlight to be opened again. In worst case scenarios, the demon eye, halo, or strip itself can fail. This would require us to re-open the headlight and replace the defective product. While the product will be covered under the manufacturers warranty, any labor associated to the replacement of LED accessories is considered billable labor time. Again, if in doubt, please do not ask us to install any of these extra options. We’re happy to offer honest feedback on any given product at any time, but overall these LED accessories carry a large risk we want our customers to be aware of.
Custom Painting Warranty
ZWorks Automotive LLC . painting services are under a 1 year warranty in case of any chipping or flaking. Due to the sealed environment of a headlight, especially in warmer geographical climates; haze on the inside lenses can form over time which is not covered under warranty. If any portion of the main painted headlight housing is directly in front or under the projector, it is possible the painted surface may become greasy, may bubble, may flakes, may melt, etc; which is also is not covered under warranty. This is due to the projector acting as a magnifying glass which concentrates heat and ultimately begins to melt the plastic housing. Most paint requests are for black housings which absorb the heat, as opposed to a chrome or silver housing which reflects it.
Aftermarket Headlight Warranty
Aftermarket headlights are excluded from any type of craftsmanship or condensation warranty. Should the lights need to be serviced, there may be an additional charge for labor due to poor quality and inconsistency issues. We determine the eligibility of warranty claim on a per case basis. If you want our guarantee, please supply original headlight housings.
Permanently Sealed Headlights - Assumption of Risk
Some automotive headlights use a permanent sealant between the front clear lens and the back housing to create a permanent bond. This bond provides superior protection against water and debris from entering. However, when it comes to separating the lens from the back housing it creates certain risks that we would like you to be aware of. The temperatures and the number of times that the headlights are baked is increased to loosen the permanent sealant. This usually requires several rounds in the oven to separate the lens from the back housing. Once separated, the back housing and front lens housing need to go individually to soften the remainder of the sealant. Once the original sealant is fully removed, it is then replaced with our high quality Morimoto RetroRubber butyl rubber sealant. Due to the strength of the original bond, along with the increased times and temperatures the lights are heated at, some risks are present: -Edges of the back housing and front clear lens cover may have additional pry marks -Mounting tabs may tear -Amber reflectors may become deformed -Micro-fractures may occur in the front clear lens cover on low quality lenses due to increased temperatures -Screws may be used to around the housing to hold the lens cover tight to the back housing of the headlight. On some headlights we will cut the light open with an Ultra-Sonic cutter to alleviate these risks. The lights will be sealed up with an automotive grade silicone and as long as they are OEM lights, will still be covered by our 1 year condensation warranty. By providing ZWorks Automotive LLC with permanently sealed headlight housings you assume all risks stated above.
Important Shipping Information 1) Include all rubber boots that go around the bulb openings in the rear of the head lamps. These will be used to ensure a good seal around the plug, bulb, or socket. If you do not have these caps, you risk having debris and possibly condensation inside the lights if water gets inside. 2) Include all bulbs whenever possible to seal the lamps for return shipping. 3) Protect the outer lenses of the housings; never let them rub on the bottom of the box, Believe it or not cardboard will scratch them. Best bet is to wrap the lights in plastic wrap or put a garbage bag around them to keep dirt off them. 3) We highly recommend using bubble wrap going around each housing at least twice and still padding the box very, very well. 4) Pad the tabs if needed. The mounting tabs and corners are the things that will break if not padded, especially tabs protruding from corners. Rules of thumb: a) if the housings can move in the box then it could break b) if a tab is touching the side of the box it can break off c) if part of the light is touching the side of the box, the conversion can be damaged 5) Once placed into your box, bolster the area between the housings and the box walls with smaller boxes, folded boxes/triangles of cardboard, or broken up Styrofoam. This will prevent any box crushing from touching the lamps inside. Do not rely solely on packing “peanuts” to protect the housings, they will settle during shipment and leave the lamps vulnerable. 6) It is our experience that UPS ground is the most cost effective and safest shipping option for your head lamps. UPS ground is mostly handled by actual employees. UPS also places much more responsibility on packages insured for $1000 or more, a nominal cost for safety. In most cases we encourage you to place at least $1000 insurance on your housings when sending them to us. This ensures ample coverage should the worst ever happen.
I have read and understand the Warranty And Claims agreement on custom builds.