Services are not returnable or eligible for any refunds or exchanges. Cancelled custom services that have been started will result in a forfeiture of deposit that has been taken at the time of original invoice. Once a product has been used, it’s only covered by its warranty and not eligible for return. Full for information regarding product returns, please see our Return Policy section on the website under Help & FAQ. Shipping All orders are automatically insured through the carrier and already included within the total shipping costs. If your package arrives in damaged or unsatisfactory condition, a claim will need to be processed through the shipping company. Please notify us right away and keep the original packaging and boxes. They will be required to submit the claim. A package is only protected by the insured amount through the shipping carrier. Please remember, you are responsible for the way the lights are protected during transit to our facility. We recommend using a separate box for each light and add cardboard for extra protection to the outsides of the box. No part of the headlight should make contact with the box. Please protect your headlights with the appropriately sized boxes and packaging materials. Local shipping centers such as the Fedex / UPS Stores will take care of this for you if you are not confident in your own packaging abilities. If you have any questions, please ask us.